The Team

Eagle Technology Group’s Technical Services Team, a division of the Systems Integration Unit, provides the high level of technical skills demanded by its New Zealand and International customers.

The Technical Services unit comprises of approximately 60 staff with university and industry qualifications, including Microsoft Certified Systems Engineer (MCSE), Certified Novell Engineer (CNE), Master Certified Novell Engineer (MCNE), Citrix and Cisco certifications including Cisco Design Associate.

The team is grouped into systems engineers who respond to Eagle’s 0800 Service Hotline and Technical Consultants who work proactively with clients in business consulting, design and project management.

Across the skill levels there are six product-based teams, which specialise in different aspects of the information technology industry. The teams are: Communications, Microsoft Products, Novell, UNIX, Business Analysis and Project Management. Eagle’s competitive edge lies in combining these teams nationally to provide seamless integrated solutions to our customers.

Our Technical consultants are talented in their own right – but when they pool their knowledge to resolve a business problem for a client – they provide invaluable and unique solutions for our clients.

All Eagle clients have access to these types of resources. No matter what the issue – we can provide you the answers you need.

The Services

Eagle pride themselves on being able to provide or facilitate whatever our clients require within the IT and associated fields. However several key areas are seen as a priority by our customers and ourselves. These include:

• Security Services
• Network Infrastructure
• Storage Services
• Disaster Recovery
• Windows Infrastructure
• Unix Support
• Environment Management
• Business Intelligence
• Telehousing
• Hardware Selection and Implementation
• Site Management
• Web intelligence

Eagle has significant real world experience in developing and implementing solutions in each of these areas. Our Technical Consultants have decades of combined experience within the industry across a huge number of sites.

They have seen and dealt with a vast range problems and challenges – the very challenges that often face all companies at some stage of their development. Our advice – leverage the experiences of other companies for your organisations benefit.

The Approach

Eagle has a structured, results oriented approach to all consultancy services - especially in the areas mentioned above. Our prime driver is to achieve the objectives established at the start of a project to the complete satisfaction of our clients.

At the end of a project you will not get a report or other deliverables filled with jargon or templated content (which sounds like it has come from a management textbook). What you will get is concise, relevant, and targeted documentation or other deliverables that achieve the business objectives of the work undertaken.

Eagle Technical Consultants will listen to your issues, identify your business drivers, and work competently and effectively to ensure your desired outcome is achieved.

We will act as your personal IT advisor in an unbiased manner – with no hidden agendas or drivers for our recommendations. This feature is unique and must be considered when dealing direct with hardware manufacturers.

You can be assured any solutions we propose are practical and will work – no vapourware, no “missing pieces”. You can count on this as we approach all planning projects as if we were going to implement them - which, with approval we will, and are abundantly capable of doing so – right down to the last nut and bolt.

This feature again is a benefit of dealing with a full integration company – not just a “theory only” consulting organisation.

From experience Eagle knows what works or is likely to work – and knows what doesn’t – despite claims from manufacturers and software houses. We build this hard nosed, practical experience into all of out consulting projects.

The Benefits

• We are independent – our interest is in resolving your business issues and helping you implement quality and cost effective systems.
• Our real world experience gives you, our customer, access to a huge pool of knowledge that our Technical Consultants can draw on to ensure the right solution is found – whatever your requirements.
• We take responsibility – because we implement as well as plan IT solutions.

Engaging Us

Talk to your Eagle Account Representative today to start the process. Whatever the problem, whatever your IT requirements our Technical Consulting Group can assist.

Let Eagle remove the guesswork and uncertainty from your IT planning processes – avoid unnecessary hardware expenditure, avoid costly “theory only” consultants reports.

Engage Eagle today to assist you in achieving your business goals – let us be your IT specialists.

Customer Hotline: 0800-732-453
Email: hotline@eagle.co.nz