Meritec with BST Enterprise | ArcIMS supports biodiversity strategy | Mainfreight's processing and storage installation | James Hardie's new eBusiness intelligence capability | Electralines selects ArcFM| James Hardie chooses Strategic Data for web development | Travel and Expense Management solution | Community and industry involvement | Representing world leader in Business Intelligence


EAGLE FLYER

 NEWS FROM EAGLE TECHNOLOGY GROUP
OCTOBER 2001 

Meritec completes first annual balance with BST Enterprise

Meritec has just completed it's first annual balance with the professional services automation solution BST Enterprise, two months after going live in July.

Peter Fromont, Financial Controller, Meritec Limited

"It was an ambitious project to implement a new system in 11 offices in six countries in just five months," said Meritec Financial Controller Peter Fromont.

"The timeframe was dictated by the desire to get a couple of monthly cycles under our belt by the time our annual balance date came round at the end of September."

Eagle Technology Group, who market and support BST Enterprise in New Zealand and Australia provided project management and consulting services to supplement the Meritec resources and also carried out integration and data conversion services.

"Our partnership with Eagle was a critical factor in the success of the project," said Mr Fromont.

"Additionally, being web based was a huge plus in both the speed and cost of implementation throughout the organisation," continued Mr Fromont.

"BST Enterprise sits on every desktop enabling all staff to input their timesheets and for project managers to set up their projects and monitor time and costs at will. "In addition the workflow and electronic approvals process immediately gave us the benefits of billing earlier than we ever had done before under our old system."

BST Enterprise incorporates time and expense management, resource management, project management, billing, and financial management in a single integrated solution and replaced Meritec's eight year old legacy system.

Meritec are one of New Zealand's leading engineering consultancies, having been established in 1918 as Worley Consultants. They have subsequently extended their operation throughout Australia and South East Asia. The diversified group operating as Meritec since September 2000, also undertakes projects in South America, Africa and Europe.

BST Enterprise is a highly scalable solution that has leveraged Microsoft's Distributed Network Architecture (Windows DNA), methodology and tool-set to deliver an eBusiness solution for professional services organisations.

Contact: Evan Steers:
Email:

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Eagle and ArcIMS support New Zealand's biodiversity strategy

Last year the government launched the New Zealand Biodiversity Strategy (NZBS); a plan to halt the decline in New Zealand's indigenous biodiversity - our native species and the ecosystems that support them.

Click here to view full image

DOC map of Hurunui Island.
Click on the image to enlarge.

The NZBS set national goals to conserve and sustainedly manage New Zealand's biodiversity. The goal for indigenous biodiversity is to maintain and restore a full range of remaining natural habitats and ecosystems in a healthy functioning state and viable populations of all indigenous species across their natural ranges.

A second goal is to maintain the genetic resources of introduced species that are important to New Zealand for economic, biological and cultural reasons. Two other goals address the role of communities, individuals and Maori in conserving and sustainedly using biodiversity. Government has earmarked $187 million over the next five years to achieve these goals.

The Department of Conservation (DoC) has implemented the Terrestrial and Freshwater Biodiversity Strategy (TFBIS) to improve awareness of and access to existing information about terrestrial and freshwater biodiversity and to provide new essential information. At the heart of the TFBIS programme is Environmental Systems Research Institute's (ESRI) Internet Map Server (ArcIMS), an Eagle's Geographic Information System (GIS) solution. Under the auspices of TFBIS, a number of programmes are planned. The first of these is the Biodiversity Information Platform (BIP) Project aimed at delivering DoC GIS information.

"We're responsible for some 35 per cent of New Zealand's land and freshwater resources," says DoC's Project Manager for BIP Phil McIntyre, "and DoC staff have been collecting information about the physical biodiversity and other assets on DoC land.

"This information is currently stored in spatial databases. The information in the databases is used by our staff to help manage the DoC estate. We will be identifying those areas that have the greatest potential for preserving biodiversity as well as those which face the gravest threats."

The five year project is to be completed in three phases. "We have started phase one," says Mr McIntyre.

"This entails setting up the infrastructure, in this case ESRI's Spatial Database Engine (ArcSDE), and building our database. We already have a great deal of the information, but it is in a variety of formats. What we will be doing over the next year is spatially-enabling the data, which will then allow us to display the information graphically on an electronic map."

"Initially, the electronic map and associated data will be accessible to DoC staff over DoCnet our Intranet," says Mr McIntyre. "The reason we like ArcSDE is that it allows us to build and maintain the data centrally yet provides DoC-wide access via a standard Internet browser.

"Once we have completed phase one, we will port the system to our extranet which means that other organisations, such as councils, Government agencies and selected non Government organisations, can access the data. Phase three will see the data and browser access opened up to the public via the Internet."

For a project of this scope and importance, getting the data right in the first place is paramount.

"We are taking great pains to classify the data as to its accuracy, completeness, origin and original intent," says Mr McIntyre.

"We have developed a grading system for the data and data that is acceptable will be made available on the system. Otherwise we can't use it. Data accuracy is a key issue for us and we need to know that the data upon which we base decisions is the best available," Mr McIntyre added.

This project is an important programme for DoC.
"The biodiversity information platform will give us the tools with which to better manage our resources," says of DoC's Science, Technology and Services Division General Manager Alan Edmonds.

"The key for us is to enable DoC staff to use the power of spatially-enabled data to support the decision-making process. Being able to visualise the information gives us a much better perspective and will help us achieve the goals of the Biodiversity Strategy."

Contact: Parker Jones
email:

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Eagle puts robust system into Mainfreight

Eagle and Sun are joining forces to upgrade Mainfreight's processing and storage technology.

Freight-forwarding company Mainfreight first hit the road as a one-man, one truck operation in 1976, and today has 20 branches with over 330 drivers in New Zealand and six branches and 67 drivers in Australia.

The company has been an Eagle Technology client since 1996 and had its first Sun server installed at that time. In 1999 Mainfreight upgraded its Sun Ultra 2 with two E4500s and this year plans to further increase its power and storage capacity with the installation of the Sun Fire 4800. The Sun Fire will replace one of the E4500s, which will become the backup and development machine.

The Sun Fire 4800 offers mainframe-class availability features, including full hardware redundancy, concurrent maint-enance, online upgrades and Hot CPU Upgrades.

The server runs extremely well with an UltraSPARC III processor which has been designed to support the most aggressive real-world networking environments such as e-commerce, large corporate intranets and online transaction processing.

The Mainfreight's installation will use a Solaris 8 operating system providing the fast performance while handling heavy network traffic and huge data sets.

The reason for purchasing this new system is two fold.

 
"This server is suitable for any business that requires robust reliable computing and 'mainframe' type capabilities."

"Firstly we needed a system that has the ability to be maintained without taking the system down," said Mainfreight's Information Systems Manager Anthony Barnett.

"We have just implemented a new freight recording system and with our New Zealand, Australian and International operations we need to process information 24 hours a day - seven days a week. We have hundreds of people handling hundreds of documents concurrently so we depend on having the system fully operational at all times.

"Secondly we are replacing our existing PICK database engine with Informix which will give us a platform for future upgrades. Informix does however appear to need more processing capacity, and combined with using the additional functionality with the new application /database, an upgrade to the Sun Fire deemed appropriate."

Eagle Technology Account Manager Duane Eagle says, "we recommended the Sun Fire 4800 as it delivers mainframe-class reliability and predictability in a Web-enabled open model, while helping protect the company's investment in existing hardware, applications and data.

"This server is suitable for any business that requires robust reliable computing and 'mainframe' type capabilities."

Contact: Duane Eagle
Email:

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James Hardie's new eBusiness Intelligence capability

Data warehousing technology using Microsoft SQL Server 2000 with Online Analytical Processing Services (OLAP) has provided James Hardie with a data warehouse, regular and ad-hoc reporting and an analysis tool for its staff via an intranet. The solution gives users a fast, reliable, flexible and easy to use system.
Nigel Rigby, James Hardie NZ Sales and Marketing Manager

James Hardie Group is a global leader in the manufacture of building materials. The group has had over sixty years experience in the New Zealand building market supported with global research and development resource from its manufacturing operations throughout the United States, Australia, Philippines and Chile.

Recently, the New Zealand operation was looking to streamline its systems information retrieval processes. The company's employees were spending a great deal of time creating "one off" reports for product, sales and budgeting requirements. These reports were requested frequently and it could take several hours to create a single report from the data housed in several different forms and locations.

Eagle and Microsoft were invited by James Hardie to help scope a pilot project using a combination of Relational and OLAP technologies within a Distributed Network Architecture. (DNA).

The application employed three-tier architecture: Internet Explorer on the client machine, Internet Information Server (IIS) based active server pages on the delivery side, and SQL Server/OLAP services on the data layer. The IIS, SQL Server and OLAP Services were configured on the same server. This 'thin client' architecture had the advantage of not requiring any specific client software helping to contain costs.

The application architecture is based on Windows DNA. Users need only Internet Explorer and security access to have full use of the application.

"Now that James Hardie have implemented a central data warehouse for data residing throughout the enterprise, it is in a position to apply sophisticated data mining techniques to identify business trends and use extremely powerful end user query/reporting tools such as those provided by Business ObjectsTM," said Eagle Account Manager Chris Lines.

James Hardie New Zealand Sales and Marketing Manager Nigel Rigby, commented, "The data warehouse provides both front line sales real time sales performance information and management teams can drill down access throughout our product and customer architecture.

"James Hardie's product leadership strategy involves growth targets of 15 per cent plus per annum, and the data warehouse is critical in measuring the success of our technology investment and product and system launches."

Contact: Chris Lines
Email:

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Electralines selects ArcFM to manage distribution network

Electralines, is an electricity lines owner and operator in the Kapiti and Horohwhenua area of the lower North Island. With close to 2000 kms of transmission and distribution lines, 26,000 poles, 6,000 pillars and 37,300 customer connections, Electralines' network is 99.99 percent reliable.

Captured here at the Project Kick-off are:

From the left, Standing:
Nick Robinson
- Eagle Technology GIS Consultant, Peter Simpson - Facility Management Consultants Managing Director/ Electralines NIMS Project Manager, Vivien Wright - Electralines NIMS Project Sponsor, Mike Hearn - Electralines Network Engineer

Sitting:
Catherine Smith
- Eagle Technology GIS Project Consultant, Peng Aik Lim - Eagle Technology GIS Account Manager, Wayne Warren - Electralines NIMS Project Captain

Electralines' impressive uptime record has been in part facilitated by an early and successful adoption of an automated Network Information Management System (NIMS) installed in 1994. However, after a thorough review of its existing systems, Electralines decided to upgrade existing NIMS to a new generation solution.

Electralines selected Eagle Technolgoy Group to implement Environmental Systems Research Institute's (ESRI) ArcGIS along with Miner & Miner's ArcFM 8 application. The combination has quickly become an industry leader in Automated Mapping/Facilities Management/GIS.

ESRI's ArcGIS is a scalable system of software for geographic data creation, management, integration, analysis, and dissemination for every organisation, from an individual to a globally distributed network of people. Miner & Miner's ArcFM builds on the ArcGIS foundation to provide a powerful collection of utility specific tools for managing, modelling, and editing facility and landbase data in an enterprise system.

There were a number of reasons for selecting ArcFM as the replacement for Electralines' existing NIMS system.

 
"One of the advantages of the ArcFM solution is that it is so flexible"

ESRI software already supports much of the regional infrastructure within Electralines' surrounding area of interest. Wellington, The Hutt, Upper Hutt, Palmerston North city councils, Wellington, and Horizons Manawatu-Wanganui regional councils are all ESRI software users.

Secondly, two other electrical utility companies, DELTA in Dunedin and Network Tasman in Nelson, recently selected ArcFM to replace their existing systems and were extremely pleased with the results.

ArcFM also satisfied all of Electralines requirements including new generation technology, ease of integration with other applications, maximum leverage of Electralines existing IT investment, and ease of extension to new utility management operations within the same framework.

"The upgrade process was started with an internal user evaluation," said Consultant Peter Simpson.

"We asked users what they liked about the existing system and what improvements they would like to see.

"Based on their responses and our own strategic requirements we prepared a 'Request for Proposal'.

"Once we received the responses to the RFP," continued Mr Simpson, "we conducted a thorough evaluation of the differing solutions with a matrix of capabilities and risk assessment, as well as a physical benchmark.

"While the initial cost was obviously a factor in any decision we were going to make, we knew that the 'sticker price' is only a small percentage of the overall investment in the NIMS system.

"We also looked closely at references and the DELTA implementation was a factor in our decision."

Implementation started in earnest in February with a projected completion date of December 2001. Currently Eagle and Electralines are in the process of finalising the data model and user documentation.

"One of the advant-ages of the ArcFM solution is that it is so flexible," said Mr Simpson.

"The existing NIMS functionality had been built up over the last decade and Electralines was quite keen to migrate those processes and data models to the new systems. In addition, it was looking forward to using the enhanced functionality provided by ArcFM and the ability to access and distribute network information through web technology.

"Its anticipated Web access will provide a more responsive approach to accommodating customer requirements and greatly expand the benefits obtained through the NIMS system," said Mr Simpson.

Eagle Technology Group is providing the hardware, software, application development, and conversion services to Electralines during implementation and will be providing remote database administration services after installation.

Contact: Peng Aik Lim
Email:

 

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James Hardie chooses Strategic Data as its web development partner

As part of a significant review of James Hardie's communications plan, and its on-going commitment to providing its customers with quality, timely, product information James Hardie sought to extend its offerings via the Web.

Critical to the success of this strategy was for James Hardie to partner with a Web development business that had "the right mix". It needed a partner with Web design, implementation, publishing and hosting capacity, and one that also understood its industry.

Strategic Data, a subsidiary of Eagle Technology, stood out as an obvious choice - with all the necessary resources available in-house and a willingness to bring together the required ingredients to meet James Hardie's objectives.

This included ensuring any information produced was available via multiple Web platforms while avoiding the expensive and risky issue of data duplication. Strategic Data host James Hardie's technical support documentation, which is delivered via the Internet to multiple Websites from a single source. This information empowers those involved in the design and construction of buildings to achieve superior results by:

  • assisting with locating a selection of products for a wide variety of applications
  • accessing the most up-to-date material available
  • enabling them to incorporate the information directly into designs and specifications
  • saving significant time while ensuring the designs are detailed according to the manufacturers recommendations.

James Hardie has further plans underway as it brings its Internet strategy in-line with its overall marketing and business plans.

"Throughout 2001 James Hardie is embarking on a significant multimedia communication plan involving traditional forms of media, television and print. Critical to the success of this initiative was an eBusiness strategy," says James Hardie NZ Ltd Communications Manager Jules Buchanan.

"Strategic Data provided us with all the solutions, both in Web email campaigns and data warehousing through its parent company Eagle Technology.

"What was refreshing about the Strategic Data team was there were never any impossibilities. Whenever a problem arose the team provided an alternative solution to ensure James Hardie achieved its seamless web and e-technology strategy," said Ms Buchanan. Contact: Grant Williams Email: gmw@eagle.co.nz

Contact: Grant Williams
Email:

 

Community and industry involvement

Deborah Walker receiving her award from Eagle technology Group's Software Development manager Stuart Simpson

Commitment to supporting local activities is demonstrated through Eagle Technology Group's support and sponsorship of the Auckland Harbour Swims, Counties Racing Club, Opera New Zealand (watch for "Falstaff "coming soon) and numerous other community sponsored charities. In the education arena, the company has for a number of years supported Auckland University of Technology Commerce Faculty.

Earlier this year the Eagle Technology Cup was awarded to Song Qui Li with prize money of $1200 for his achievement as top graduate in the Certificate in Business Computing - the first step to completing a Diploma in Business Computing. Also receiving an Eagle Technology Award with a prize of $1200 was Deborah Walker who achieved top graduate in the Diploma in Business Computing.

Deborah will go on to work full-time on a National Diploma in Business Computing.

Fantastic news for Novell users -

Eagle Technology's education business unit New Horizons Computer Learning Centre is now a Novell Accredited Education Centre. Courses have commenced in Auckland.

For more information view: www.newhorizons.co.nz
 

Travel and Expense Management solution

GlobalPro International Limited and Eagle Technology Group Limited have recently announced a strategic alliance enabling Eagle Technology to market GlobalPro products in New Zealand.

GlobalPro International was formed in 1993 and today has established offices in Auckland, Melbourne, Sydney and South Africa.

The concept of efficient travel and expense management, was identified by GlobalPro International founders as being key to developing cost efficiencies in any organisation.

Eagle Technology will deliver GlobalPro's Travel and Expense Management solution and offer implementation, systems integration and support services.

The GlobalPro software enables organisations to manage their total travel and expenses management overheads efficiently and effectively. The application electronically links travellers, travel co-ordinators, expense incurrers (travellers), authorisers, accounts co-ordinators and travel service providers. Each installation is configured to conform to the users' internal business rules and procedures.

GlobalPro International Managing Director Murray Watson said, "Travel and expense costs are not only increasing rapidly, but are usually the second highest controllable overhead in any organisation and often the least well managed.

"GlobalPro's real advantage is that it can provide significant savings that will flow straight to the bottom line - up to 30 per cent for some organisations."

GlobalPro not only manages the travel and expense management overhead within an organisation, but it also electronically links to travel agent's automated booking capability while accepting credit and charge card data feeds.

"The whole process of making travel plans, receiving authorisation and completing expense claims is substantially automated making for real productivity savings," said Mr. Watson.

"Also the ability to extract consolidated travel and expense information gives management an opportunity to identify further areas to minimise costs."

"Eagle Technology is delighted to have formed this strategic alliance with GlobalPro," said Eagle's Business Applications Manager Evan Steers.

"This initiative fits perfectly with Eagle's traditional strength in the systems integration area, and our strategy of being a leading applications service provider.

"GlobalPro's solution complements the existing range of business solutions offered by Eagle," added Mr Steers.

Contact: David Gould
Email:

Representing world leader in Business Intelligence

Business Objects, the world's leading provider of business intelligence (BI) solutions, has strengthened its channel presence in New Zealand, by appointing Eagle Technology Group Limited as a Business Objects reseller.
Chris Lines, Eagle's Business Objects Business Development Manager

Business intelligence lets organisations access, analyse, and share information internally with employees and externally with customers, suppliers, and partners. It helps organisations improve operational efficiency, build profitable customer relationships, and develop differentiated product offerings.

The company's products include BUSINESSOBJECTS 2000, the industry's leading integrated business intelligence toolset and platform; and BUSINESSOBJECTS ANALYTICS, an integrated suite of enterprise analytic applications.

Eagle National Sales Manager David Parkinson said, "We are delighted to represent Business Objects in New Zealand. The company provides an easy to use suite of products which we believe offer the most powerful tools to support managerial decision making.

"Business Objects users are able to make quick, well-informed decisions with the industry's leading integrated query, reporting, and Online Analytical Processing (OLAP) tool.

"Business Objects recently claimed the number one spot in the worldwide business intelligence market and has recently launched the latest version of its wireless portal, InfoView Mobile in New Zealand," said Mr Parkinson.

Business Objects Managing Director Australia and New Zealand, Peter Taylor said "Eagle Technology Group is widely regarded as a leader in the New Zealand market and has a strong data warehousing technology focus and client base. Its experienced staff and support in sales, consulting, maintenance and training is a great asset for us in New Zealand.

"Business Objects has representation across a broad range of industries within New Zealand with key organisations such as Fisher & Paykel, Meridian Energy, New Zealand Customs and the National Bank of New Zealand. We see Eagle as providing the expertise and good reputation necessary to deepen our penetration across the New Zealand market."

Contacts: Chris Lines
Email:

Contacts: Ratu Mason
Email:

Congratulations to Staff

Congratulatons to Prabaker Rao and Peter Chan for gaining certification in Hitachi Data System (HDS) storage area network (SAN) solutions. Prabaker and Peter are highly valued Senior Systems Engineers in Eagle's Technical Services team and have been with the company for many years. Congratulations also to Systems Engineer Andrew Tam for attaining his Citrix CCA in recent weeks.